Shipping policy
IS SHIPPING FREE?
Shipping is free across India for select products. However, for certain items, shipping charges may apply. International shipments are subject to shipping fees based on product type and weight.
WHEN WILL I RECEIVE MY ORDER?
Orders are dispatched directly from any of our many warehouses located in India, and we will do everything we can, to get your order delivered as fast as it can! Due to the popularity of our offers, please allow an estimatedย 3-8 daysย for your order to arrive.
International shipping can take an estimated 4-6 weeks due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
CAN I TRACK MY ORDER?
Yes, you'll receive an AWB (Tracking) number within 1-2 days of placing your order. You can track your order on our Tracking Page with the help of an AWB number. If still, you face an issue in tracking your orders contact us at support@nevenue.in
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from different warehouses, depending on stock availability and to achieve faster delivery. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see ourย refund and return policyย for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payments of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.